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We deliver to anywhere in the UK. We do not currently deliver outside the UK. Delivery prices are already included in our sales price; however, additional charges may be added to the order for remote or difficult to access locations that require special attention.
ass="msoDel">exact measurements once you have placed yoly takes about two to three weeks after confirmation of your order; however, this may become longer during busy periods. You will be contacted by the carrier as soon as your products have arrived at our UK distribution centre.
Delivery could be at any time from 8am to 6pm Monday to Friday and you will be offered three different delivery days to choose from. After setting up a mutually agreed delivery time, we will also send you an SMS reminder the evening prior to delivery and the delivery person will call you before 9am on the day to confirm the delivery.
Receiving your order
Please check that the goods are addressed to you and that all your items have been delivered. We strongly recommend that you check that the description and quantity on the goods delivery note is correct.
Damaged parcels and products
We work consistently to provide you with the best quality products, and hope you will be happy with the unique product you have designed and ordered from our website. However, if for any reason you are not, please follow the following instructions for returning items.
Please check all items for any damage immediately at arrival. It is your right and responsibility to check that your delivered products have arrived in perfect condition before signing the delivery form. In the event of any discrepancy whatsoever, you must notify our customer service team within 24 hours of delivery by email to firstname.lastname@example.org with the order reference number. In your email, briefly explain why you would like to return the product, including any details you consider important.
We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate actions. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. Please include all order details within the returned package, as these are necessary for processing a return. Once received, the items will be checked and our customer service team will contact you to advise you of possible replacement of refund.
If you fail to take delivery at the agreed date, the carrier will leave a card at the premises and return the products to our warehouse. Please call the number on the card as soon as possible to rearrange delivery. If the carrier is still in your area, they may return immediately. If we have to arrange for another delivery date, we will have to charge you for the extra costs occurred for each attempt.
We will always do our very best to get deliveries to you without inconvenience, and our performance record is very good. However, due to the nature of the service we offer and the delivery companies, we cannot 100% guarantee the delivery time or day. Therefore, please do not arrange to have fitters or builders waiting for our delivery, as we will not accept liability for consequential losses.All prices on this website supersede all previous publications. Terms, conditions and prices are subject to change without notice.
Copyright © MadeToFit Limited 2012.