Temporary disruption of service

Due to events beyond our control, we have taken the unfortunate decision to temporarily stop trading.

All current orders will be fulfilled, but we're sorry to say that no new orders or sample requests will be accepted.

We sincerely apologise for any inconvenience this causes you.

If you'd like to know when our services resume, then you can join our mailing list .

Thanks for all your support,
The MadeToFit team.

Frequently Asked Questions

Where do you deliver to?

We deliver our products from our factory in Europe to anywhere in the UK.

Is delivery included in the price?

Delivery costs are included in the price though there may be additional charges for delivery to remote or difficult to access locations.

How can I track my order’s progress?

We’ll email you to confirm your order, when we start the manufacturing process, when your order arrives in the UK, and when it is dispatched to your address. When we hand the order over to the delivery company we’ll send you a link where you can track its progress to your address.

How long will it take to arrive?

For bespoke worktops, it will usually take two to three weeks (and will always be worth the wait!). Standard sized worktops are delivered in 3 working days, though for some places, like Cornwall and the Scottish highlands, might take an extra day.

When will I know when it’s being delivered?

Deliveries will take place Monday to Friday, 8am to 6pm and you’ll be offered three different delivery days to choose from. We’ll send you a reminder text the evening before. On the day, our delivery person will call before 9am to confirm the delivery.

What if the wrong item is delivered, or it’s damaged?

It’s your right and responsibility to check the product before you sign the delivery form. If there’s a problem, please contact our customer service team within 24 hours of delivery by email to support@madetofit.com with the order reference number. We’ll talk you through what to do and let you know about a replacement or refund.

What if I’m not there on the day?

If you aren’t there, the delivery person will leave a card at the premises and return the products to our warehouse. Call the number as soon as possible to rearrange delivery— if the delivery person is still in the area they may be able to come back immediately.

Can it be delivered with a white label?

We are planning to offer a white label service, please get in contact if you are interested.